Terms & Conditions — bookbet

1. Acceptance of Terms

These Terms & Conditions (hereinafter "Terms") govern your access to and use of the bookbet website, mobile interface, games, sports betting services, payment processing features, and any other products or services made available by bookbet. app (collectively referred to as the "Platform" or "Service"). These Terms constitute a legally binding agreement between you (the "User", "Player", or "you") and bookbet (the "Company", "we", "us", or "our").

bookbet reserves the right to amend, update, or replace any part of these Terms at any time. When material changes are made, we will notify registered users via the email address on file or via a prominent notice on the Platform. Your continued use of bookbet following any such change constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

These Terms should be read in conjunction with our Privacy Policy, Responsible Gaming Policy, and any specific game or promotion rules that may apply to a particular product or offer on the Platform. In the event of any conflict between these Terms and a specific product rule, the specific rule shall take precedence with respect to that product only.

2. Eligibility and Registration

To register an account on bookbet, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher.
• You are not accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
• You are acting on your own behalf and not as an agent, nominee, or representative of any third party.
• You do not have an existing bookbet account. Opening duplicate or multiple accounts is strictly prohibited.
• You are not a current employee, contractor, or immediate family member of any employee of bookbet.
• You have not previously been self-excluded or had an account closed by bookbet for violations of these Terms.

Registration Process

To create a bookbet account, you are required to provide accurate, current, and complete information including your full legal name, date of birth, a valid email address, and a contact number. You may also be asked to provide a preferred payment method for verification purposes at the time of registration or at any subsequent point.

bookbet reserves the right to verify any information provided during registration at any time. Verification may include requesting government-issued identity documents, proof of address, and confirmation of your chosen payment method. Accounts may be suspended or restricted pending satisfactory completion of verification procedures. Failure to complete verification within a reasonable period may result in account closure.

Each individual is permitted to hold only one bookbet account. If we detect duplicate accounts associated with the same individual — identified by name, address, device fingerprint, IP address, payment method, or any combination thereof — we reserve the right to close all associated accounts, void any pending bets or transactions, and withhold any balances pending investigation.

3. Account Obligations

Once your bookbet account has been created and verified, you assume full responsibility for all activity conducted through it. The following obligations apply to all registered users of the Platform:

Account Security

You are responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account credentials with any other person. bookbet will not be held liable for any loss or damage arising from your failure to maintain the security of your account. If you suspect that your account has been accessed without your authorisation, you must notify bookbet support immediately via Live Chat or email at support@bookbet.

Accuracy of Information

You agree to keep your account information accurate and up to date at all times. If any of your personal details change — including your email address, phone number, or payment method — you must update your account profile promptly. bookbet bears no responsibility for communications sent to outdated contact information on file.

Prohibited Account Activities

• Using another person's account or allowing another person to use your account.
• Using automated software, bots, scripts, or any other non-human means to access or interact with the Platform.
• Exploiting software errors, glitches, or technical vulnerabilities to gain an unfair advantage.
• Engaging in any form of collusion with other players to manipulate game outcomes or betting markets.
• Placing bets with the intent to abuse bonus terms, including through coordinated multi-account activity.
• Using the Platform for any money laundering, fraud, or other financial crime.

4. Deposits and Withdrawals

bookbet facilitates deposits and withdrawals exclusively in Bangladeshi Taka (৳) through the following approved payment methods: bKash, Nagad, Rocket, and Upay. We do not currently accept deposits via international card networks, bank wire transfer, or cryptocurrency on the standard Platform.

Deposits

• Minimum deposit: ৳200 per transaction.
• Deposits are typically credited to your bookbet account within a few minutes of successful payment confirmation from your chosen payment provider.
• bookbet does not charge any fees on standard deposits. However, your mobile banking provider (bKash, Nagad, Rocket, or Upay) may apply their own standard transaction charges.
• All funds deposited to your bookbet account must originate from a payment method registered in your own name. Deposits from third-party accounts are not permitted and may result in account suspension.

Withdrawals

• Minimum withdrawal: ৳500 per transaction.
• Withdrawals are processed to the same payment method used for the most recent deposit, subject to verification requirements.
• Standard withdrawal processing time is within 24 hours of request, subject to any pending verification or security review.
• bookbet reserves the right to carry out additional identity and payment verification checks before processing any withdrawal. You may be asked to provide supporting documentation including government-issued identification and proof of payment method ownership.
• Withdrawal requests that are pending at the time of an account suspension or investigation will be placed on hold until the matter is resolved. bookbet is not obligated to process withdrawals from accounts under active investigation.

Dormant Accounts

An account is considered dormant if there has been no login, deposit, withdrawal, or wagering activity for a period of 12 consecutive months. bookbet reserves the right to apply an inactivity administration fee to dormant accounts in accordance with applicable procedures. Players will be notified in advance of any such fee being applied. To reactivate a dormant account, simply log in and contact support.

5. Bonuses and Promotions

bookbet may, from time to time, offer bonuses, free spins, enhanced odds, cashback offers, seasonal promotions (such as Eid specials or Pohela Boishakh offers), and other incentive programmes to eligible players. All bonuses and promotions are subject to the specific terms applicable to each offer, as well as the following general rules:

• Bonuses are available to registered, verified bookbet account holders who meet the eligibility criteria stated in the specific promotion terms.
• Unless explicitly stated otherwise, bonuses must be wagered a specified number of times (the "wagering requirement") before any associated winnings can be withdrawn.
• bookbet reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice. This does not affect any bonus already accepted and actively being wagered.
• Only one welcome bonus or sign-up offer is available per player, household, device, and IP address. Attempts to claim welcome bonuses on multiple accounts will be treated as a violation of these Terms.
• Abuse of bonuses — including but not limited to systematic low-variance play designed to clear wagering requirements while minimising risk — may result in the cancellation of the bonus and associated winnings, and may constitute grounds for account closure.
• Bonuses have an expiry period from the date they are credited. Any unwagered bonus balance remaining after expiry will be forfeited. The specific expiry period will be stated in the individual promotion terms.

6. Fair Play and Prohibited Conduct

bookbet is committed to maintaining a safe, fair, and transparent gaming environment for all players. The integrity of every game and betting market on the Platform is paramount. The following conduct is strictly prohibited and will result in immediate account suspension and investigation:

• Collusion: Any agreement or coordination between two or more players to gain an unfair advantage in any game or betting market, including but not limited to chip dumping in poker formats or coordinated sports betting activity.
• Cheating Software: The use of any software, tool, algorithm, or artificial intelligence system designed to provide an unfair advantage over other players or the house, including card-counting software in digital blackjack environments.
• Match Fixing: Any attempt to manipulate the outcome of a sporting event for the purpose of gaining an advantage on bookbet's sports betting markets is strictly prohibited and may be reported to relevant sporting and legal authorities.
• Fraud: Providing false personal details, using stolen or fraudulent payment methods, or any other fraudulent activity on the Platform.
• Chargebacks: Initiating a chargeback or payment reversal through your mobile banking provider without first contacting bookbet support to resolve the matter. Fraudulent chargebacks will result in immediate account closure and legal action where warranted.

bookbet uses sophisticated fraud detection and risk management systems to monitor all activity on the Platform. We cooperate fully with law enforcement and financial authorities in the investigation of any suspected criminal activity involving the Platform.

7. Limitation of Liability

To the fullest extent permitted by applicable law, bookbet and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or in connection with your use of or inability to use the Platform.

bookbet provides the Platform on an "as is" and "as available" basis. While we take all reasonable steps to ensure continuous availability and accurate odds, we do not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and unscheduled maintenance, third-party network issues, or force majeure events may cause temporary unavailability.

In the event of a technical error or system fault that results in an incorrect game outcome, odds being displayed erroneously, or a payment being credited in error, bookbet reserves the right to void affected transactions and correct account balances. We will make all reasonable efforts to notify affected players promptly and to resolve such matters fairly.

8. Account Closure and Termination

Either party may close a bookbet account at any time. The conditions and consequences of closure depend on the circumstances as outlined below:

Voluntary Closure by the Player

If you wish to close your bookbet account voluntarily, please contact our support team via Live Chat or email. Before initiating closure, ensure that any pending withdrawals have been processed and that your account balance is zero or withdrawn. bookbet will process voluntary closure requests within a reasonable timeframe. If you are closing your account due to concerns about your gambling behaviour, we strongly encourage you to consider our self-exclusion tool rather than simple account closure, as this provides stronger protections.

Closure by bookbet

bookbet reserves the right to suspend, restrict, or permanently close any account at any time, with or without notice, for reasons including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Reasonable suspicion of fraud, collusion, bonus abuse, or other prohibited conduct.
• Failure to complete identity or payment verification procedures within the required timeframe.
• A court order, regulatory directive, or law enforcement request requiring restriction of the account.
• Discovery that the account holder is under 18 years of age.
• Inactive account status extending beyond the dormancy threshold specified in Section 4.

Where an account is closed by bookbet due to a confirmed breach of these Terms, any balance held in the account may be forfeited in whole or in part, at bookbet's sole discretion, to offset losses arising from the breach. Where closure is for reasons unrelated to player misconduct, any verified balance will be returned to the player's registered payment method following the completion of any outstanding verification requirements.

Responsible Gaming and Self-Exclusion

Players who wish to exclude themselves from bookbet for responsible gaming reasons may activate self-exclusion directly from their account settings. Self-exclusion is a permanent measure; reinstating access after self-exclusion requires a mandatory cooling-off period and a formal review by our responsible gaming team. For more information, please visit our Responsible Gaming page.