Privacy Policy — bookbet

1. Information We Collect

When you register and use your bookbet account, we collect information in several ways. The categories of personal data we process are outlined below.

Information You Provide Directly

During account registration and ongoing use of the Platform, you provide us with information that allows us to create and maintain your account, process payments, and comply with our verification obligations. This includes:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during registration or verification.
• Contact data: Email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or other divisions).
• Account credentials: Username and encrypted password. We never store passwords in plain text.
• Payment data: Mobile banking account references (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. We do not store full mobile wallet PINs or full card numbers.
• Verification documents: Copies of government-issued identity documents (National ID, passport, or driving licence) submitted during KYC (Know Your Customer) verification.
• Communications: Records of your correspondence with our support team, including Live Chat transcripts and emails sent to support@bookbet.

Information Collected Automatically

When you access bookbet through a browser or mobile device, certain technical data is collected automatically by our systems and third-party analytics providers:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click-path data, and feature interactions within the Platform.
• Location data: Country and approximate region inferred from your IP address, used to apply geolocation restrictions and localise your experience. We do not collect precise GPS location.
• Log data: Server logs recording access times, error events, and security-relevant activity such as failed login attempts.

Information from Third Parties

In some cases, bookbet may receive information about you from third-party sources as part of our fraud prevention and regulatory compliance processes. This may include identity verification results from third-party KYC providers, and risk signals from payment processing partners such as bKash and Nagad.

2. How We Use Your Data

bookbet processes your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those listed here without first obtaining your explicit consent. The primary purposes for which we use your data are as follows:

Purpose	Data Used	Legal Basis
Account registration and management	Identity, contact, credentials	Contractual necessity
Payment processing and fraud prevention	Payment data, device data, IP address	Contractual necessity / Legitimate interest
Identity and age verification (KYC)	Identity documents, date of birth	Legal obligation
Customer support	Contact data, communications history	Contractual necessity
Responsible gaming monitoring	Usage data, transaction history	Legal obligation / Legitimate interest
Platform security and anti-fraud	Device data, log data, usage data	Legitimate interest
Promotions and personalised offers	Usage data, account preferences	Consent
Legal compliance and regulatory reporting	Identity, payment, usage data	Legal obligation

bookbet will never use your personal data for automated decision-making that produces significant legal effects without providing you with a meaningful opportunity to contest that decision. Where automated processes influence outcomes (such as fraud-risk scoring), human review is available upon request.

3. Data Sharing and Disclosure

bookbet does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We share your data only in the following limited and clearly defined circumstances:

Service Providers and Processors

We engage carefully selected third-party service providers to support the operation of bookbet. These providers act as data processors on our behalf and are contractually obligated to process your data only on our instructions and in accordance with appropriate data protection standards. Categories of processor include:

• Payment processing partners — bKash, Nagad, Rocket, and Upay — for the processing of deposits and withdrawals in BDT.
• Identity verification (KYC) providers who assist us in confirming your identity and age prior to account activation.
• Cloud hosting and infrastructure providers who store Platform data on secure servers.
• Customer support platform providers through which our Live Chat service operates.
• Analytics providers whose tools help us understand how players use the Platform so we can improve it.

Legal and Regulatory Disclosure

We may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies when we are legally required to do so, or when such disclosure is necessary to protect the rights, property, or safety of bookbet, its players, or the public. This includes disclosures related to anti-money laundering (AML) investigations and fraud reporting.

Business Transfers

In the event that bookbet undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected users in advance of any such transfer and ensure that adequate data protection standards are maintained by the new controller.

4. Cookies and Tracking Technologies

bookbet uses cookies and similar tracking technologies (such as web beacons and local storage objects) to deliver and improve the Platform experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not give us access to your device beyond what they store themselves.

Categories of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your bookbet account and security cookies that help detect fraudulent activity. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how players use the Platform — which pages are visited most often, where errors occur, and how players navigate through the site. This data helps us optimise the bookbet experience.
• Functionality Cookies: These remember your preferences, such as preferred language settings and display options, so you do not need to re-enter them on every visit.
• Marketing and Targeting Cookies: With your consent, these cookies allow us to serve you more relevant promotional content on the bookbet Platform. We do not use these cookies to serve advertising on third-party websites.

Managing Your Cookie Preferences

You can control non-essential cookies at any time through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored by websites you visit. Please note that disabling certain cookies may impact the functionality of bookbet — for example, you may be required to log in more frequently if session cookies are blocked. Detailed instructions for managing cookies in major browsers are available in each browser's help documentation.

5. Data Security and Retention

Security Measures

bookbet employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity document files and payment references.
• Role-based access controls ensuring that only authorised personnel can access specific categories of personal data.
• Regular security audits, vulnerability assessments, and penetration testing of our infrastructure.
• Automated monitoring systems that detect and alert our security team to suspicious access patterns in real time.
• Two-factor authentication (2FA) options available for player accounts to add an additional layer of protection.

While we take every reasonable precaution to safeguard your data, no system is entirely immune to risk. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, bookbet will notify affected users without undue delay and take all necessary remediation steps.

Data Retention

We retain your personal data for as long as your bookbet account is active, and for a further period thereafter as required to comply with our legal and regulatory obligations. The general retention periods we apply are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, in line with applicable anti-money laundering requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years from the date of the most recent interaction, unless a longer period is required for an ongoing dispute or legal matter.
• Analytics and log data: Anonymised or aggregated after 12 months; raw log data is deleted after 24 months.

At the end of the applicable retention period, your data is securely deleted or anonymised so that it can no longer be associated with you.

6. Your Privacy Rights

As a player on bookbet, you hold meaningful rights over your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

• Right of Access: You may request a copy of the personal data bookbet holds about you at any time. We will provide this in a structured, commonly used, machine-readable format where possible.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal and regulatory retention obligations. Note that we cannot delete data we are required by law to retain.
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a portable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on our legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights listed above, please contact the bookbet data team via Live Chat or by emailing support@bookbet. We will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 60 days, with prior notification to you.

7. Third-Party Services

The bookbet Platform may, from time to time, reference or integrate with third-party services including payment providers (bKash, Nagad, Rocket, Upay) and game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe). Once you leave the bookbet Platform or interact directly with a third-party service provider's interface, this Privacy Policy no longer applies. Those third-party services operate under their own privacy policies, which we encourage you to review independently.

bookbet is not responsible for the privacy practices or content of third-party services that may be accessible from or referenced on the Platform. The inclusion of a third-party payment provider or game studio on bookbet does not constitute an endorsement of that party's privacy or data practices.

8. Changes to This Policy

bookbet reserves the right to update or revise this Privacy Policy at any time. When we make material changes — such as introducing a new category of data collection or a new third-party sharing arrangement — we will notify registered users via the email address on their account at least 14 days before the change takes effect.

For minor or non-material changes (such as clarifications of existing language or corrections of typographical errors), we will update the "Effective Date" at the top of this page. The current version of the Privacy Policy is always the version published on this page. Your continued use of bookbet after the effective date of any revision constitutes your acceptance of the updated policy.