Responsible Gaming at bookbet

1. 18+ Age Restriction Policy

bookbet enforces a strict minimum age policy across all products on its platform — casino games, sports betting, live dealer tables, and all other wagering activities. This policy applies equally to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other region of Bangladesh.

During the account registration process, all players are required to confirm that they are aged 18 or above. bookbet conducts age verification checks as part of its KYC (Know Your Customer) process. Players may be asked to submit a valid government-issued identification document — such as a National ID card, passport, or driving licence — before deposits and withdrawals are permitted.

Where bookbet has reasonable grounds to suspect that an account belongs to a person under the age of 18, that account will be immediately suspended pending verification. Any funds held in such an account will be frozen until the matter is resolved. bookbet cooperates fully with authorities in cases involving underage access.

Parental Controls

If you share a device with younger family members, we strongly encourage you to make use of parental control software to prevent minors from accessing gambling websites. Third-party tools and browser extensions are available to restrict access to gambling content on shared devices.

2. Recognising Problem Gambling

Gambling is a recreational activity that the vast majority of bookbet players enjoy responsibly and within their means. However, for a small proportion of players, gambling can develop into a habit that causes genuine harm — financially, emotionally, and socially. Recognising the warning signs early is the most important step toward getting help.

If you recognise any of the above patterns in your own behaviour, we strongly encourage you to make use of the responsible gaming tools available on bookbet and to reach out to our support team or an external counselling service. You are not alone, and help is always available.

3. Deposit and Spend Limits

One of the most effective ways to keep your gambling under control is to set clear financial boundaries before you play. bookbet provides flexible deposit limit controls that you can configure directly from your account settings at any time.

How Deposit Limits Work

You can set a maximum deposit threshold on a daily, weekly, or monthly basis. Once a limit is active, bookbet's system will automatically block any deposit attempt that would cause you to exceed that threshold within the defined period. Limits are applied immediately upon activation and are enforced across all payment methods, including bKash, Nagad, Rocket, and Upay.

Adjusting Your Limits

• Reducing a limit takes effect immediately and cannot be reversed for a minimum of 24 hours. This cooling-off period prevents impulsive decisions made during a losing session from undermining your longer-term financial boundaries.
• Increasing a limit requires a mandatory 7-day waiting period before the higher limit becomes active. This deliberate delay gives you time to reflect on whether the increase is genuinely appropriate for your situation.
• Removing a limit entirely is subject to the same 7-day review period as an increase.

Loss and Wager Limits

In addition to deposit limits, bookbet also offers the option to set maximum loss limits and maximum wager limits per session, per day, or per week. These tools work together with deposit limits to give you comprehensive control over your total spend on the platform. To configure these settings, navigate to My Account > Responsible Gaming in your bookbet dashboard.

4. Time-Out and Cool-Off Features

Sometimes you simply need a break. Life gets busy, personal circumstances change, or you may feel that gambling is occupying more of your mental space than you would like. bookbet's time-out feature is designed for exactly these moments — a temporary pause that gives you breathing room without the permanence of full self-exclusion.

Available Time-Out Periods

• 24 hours
• 48 hours
• 7 days (one week)
• 30 days (one month)
• 6 weeks

During a time-out period, you will not be able to log in to your bookbet account, place bets, or make deposits. Any pending bets placed before the time-out was activated will continue to be settled normally in accordance with our standard terms. Your account data and any remaining balance are preserved and will be available to you when the time-out expires.

Session Time Reminders

bookbet also allows you to set optional session time reminders. When enabled, a notification will appear on screen at your chosen intervals — for example, every 30 or 60 minutes — reminding you how long your current session has lasted and prompting you to review whether you wish to continue. These reminders are a simple but powerful tool for maintaining awareness during extended play sessions.

5. Self-Exclusion Tools

Self-exclusion is the most comprehensive responsible gaming tool available on bookbet. If you feel that gambling is causing significant harm to your life — financially, emotionally, or in your relationships — self-exclusion allows you to voluntarily block access to your account for an extended period.

bookbet takes all self-exclusion requests with the utmost seriousness. Once you submit a self-exclusion request, it is processed immediately by our team. Unlike a time-out, self-exclusion cannot be reversed before the chosen minimum period has expired, and we will not send you any promotional materials during the exclusion period.

Self-Exclusion Period Options

• 6 months — the minimum self-exclusion period available on bookbet.
• 1 year
• 3 years
• 5 years
• Permanent / indefinite — your account will be closed with no option to reopen.

How to Request Self-Exclusion

1. Contact our support team Reach out via Live Chat or email at support@bookbet and state clearly that you wish to self-exclude from bookbet.
2. Choose your exclusion period Inform the support agent of your preferred duration. Our team will confirm the period and explain what the exclusion covers.
3. Exclusion is activated immediately Your account is blocked without delay. You will receive a confirmation of the exclusion via the email address registered to your account.
4. Withdrawal of remaining balance Any funds remaining in your account at the time of exclusion can be withdrawn. Our support team will guide you through the withdrawal process before the account is locked.
5. No marketing communications All promotional emails, SMS messages, and push notifications to your account will be stopped immediately upon self-exclusion.

6. Support and Help Resources

bookbet firmly believes that no player should face gambling-related difficulties alone. If you or someone you know is struggling with gambling, a range of professional support services and helplines are available. Reaching out is a sign of strength, not weakness.

bookbet Internal Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, via Live Chat on the bookbet platform. Agents are trained to listen without judgement and to guide you through all available tools — from deposit limits and time-outs to full self-exclusion. You can also reach the team by email at support@bookbet. All responsible gaming enquiries are handled with complete confidentiality.

General Guidance for Players in Bangladesh

For players across Bangladesh — whether in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or beyond — we recommend speaking to a trusted friend, family member, or healthcare professional if you feel that gambling is affecting your wellbeing. Community mental health centres and general practitioners can provide referrals to counselling services appropriate to your situation.

bookbet also recommends the following general self-help strategies while seeking professional support:

• Keep a written record of the time and money you spend gambling each week to build honest awareness of your habits.
• Block access to gambling websites on your personal devices using freely available browser extensions or operating-system controls.
• Share your decision to take a break from gambling with a close friend or family member who can offer accountability and encouragement.
• Replace gambling sessions with other leisure activities — sport, cooking, reading, or social outings — that provide enjoyment without financial risk.

7. Safer Gambling Tips

For the majority of players who gamble recreationally and within their means, these practical guidelines will help keep gambling a positive and controlled pastime on bookbet.

Golden Rules for Safer Play

• Only gamble with money you can afford to lose. Before you deposit, decide on a fixed entertainment budget — treat it the same way you would a cinema ticket or a restaurant meal. Once it is gone, the session is over.
• Set limits before you start, not during play. Configure your deposit and session time limits when you are calm and clear-headed, not in the middle of a gaming session when emotions may be running high.
• Understand the games you play. Every casino game and sports bet on bookbet has a built-in house edge. Winning is possible, but losses over the long run are statistically more likely. Never gamble with the expectation of a guaranteed profit.
• Never chase your losses. If you have reached your session budget, stop — regardless of how close you feel to a winning bet. Chasing losses is one of the leading pathways to problem gambling.
• Take regular breaks. Use the session time reminder feature on bookbet to prompt yourself to step away from the screen at regular intervals. Fatigue and prolonged play impair good decision-making.
• Do not gamble under the influence. Alcohol or other substances significantly impair judgement and increase the risk of impulsive, high-stakes decisions. Save your bookbet sessions for when you are clear-headed.
• Keep gambling in perspective. Gambling is one leisure activity among many. If it starts to feel like an obligation, an escape, or the most important thing in your day, it is time to step back and reassess.

8. Contact Our Responsible Gaming Team

If you have questions about our responsible gaming tools, want to activate limits or self-exclusion, or simply need to talk to someone about your gambling habits, our team is here for you. All responsible gaming communications are treated with complete discretion and confidentiality.

• Live Chat: Available 24/7 directly within your bookbet account dashboard.
• Email: support@bookbet — please include "Responsible Gaming" in your subject line for priority handling.
• WhatsApp Support: Available daily from 08:00 to 24:00 Bangladesh Standard Time (BST, UTC+6).
• Response time: All responsible gaming requests submitted via Live Chat are handled immediately. Email requests receive a response within 24 hours.

bookbet will never pressure you to reverse a responsible gaming decision — including deposit limits, time-outs, or self-exclusion requests. Our team's role is to support you, not to retain your wagering activity at the cost of your wellbeing.